Privacy Policy – GDPR

For the purposes of the General Data Protection Regulation (EU Regulation 2016/679, when applicable, the “GDPR”), and the EU Data Protection Directive (Directive 95/46/EC), the data controller is Gradient Engineering Limited of 20 Spa Lane, Hinckley, Leicestershire, LE10 1JB.

Information shared with Gradient Engineering Ltd will not be sold or distributed to 3rd parties with the intention of contacting or soliciting services or goods.

Information shared with Gradient Engineering Ltd may be used for marketing and advertising purposes by or on behalf of Gradient Engineering Ltd for services and products available from gradient Engineering Ltd.


The personal data that you provide to us to purchase goods and other personal data generated for transactional agreements is processed as it is necessary for the performance of a contract with you.

All other personal data is processed for our legitimate interests (as set out below) and to comply with our legal obligations.

If you are an individual, in general, we only rely on opt-in consent as a legal basis to contact new customers by electronic means and/or send direct marketing communications via email to new customers.

You have the right to withdraw your consent at any time.
Information We Collect
In running and maintaining our website we may collect and process the following data about you:

  • Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data.
  • Information that you provide by filling in forms on our website, such as when you registered for information or make a purchase. This can include your name, address, telephone number and e-mail address.
  • Information provided to us when you communicate with us for any reason.

Use of Cookies

This site uses some unobtrusive cookies to store information on your computer.

Cookies are just pieces of text that enable the website to remember information such as login information, shopping cart contents, form submission, etc.

Some cookies on this site are essential, and the site won’t work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links.

We also use the Google Analytics service to anonymously track visitors behaviour on the site so we can see what pages are popular and learn more to enhance your experience of the site. This information is not linked to you personally. If you’re not happy with this, you can disable cookies in your web browser by reading the help documentation.

By storing cookies, you are not put at risk of viruses or malware and we do not track other sites that you visit. We just use cookies like millions of other websites; to improve the functionality and experience on the website.

By using our site you agree to the use of these cookies and accept the terms of our Privacy Policy.

If you have any concerns, please do not hesitate to get in touch.

Use of Your Information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

  • To provide you with the information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
  • To meet our contractual commitments to you.
  • To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you or goods and services which we consider may be of interest to you.

If you are a new customer, we will only contact you only when you have provided consent and only by those means you provided consent for.

If you do not want us to use your data you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.

Please be advised that we do not reveal information about identifiable individuals but we may, on occasion, we may use aggregate statistical information about our visitors.

Storing Your Personal Data

We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Policy.

Data that is provided to us is stored on secure servers. Details relating to any credit/debit card information entered into on our site will be encrypted to ensure its safety and erased once payment has been taken or the order is cancelled. All financial details are stored with PayPal, who have their own privacy policy which you should also read.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.
Disclosing Your Information

We do not disclose your information to any third party advertisers or data collection agencies. Your information will not be used outside of the purposes of Gradient Engineering ltd providing you with professional customer services as set out in this privacy policy.

We may disclose your personal information to third parties:

  • Where we sell any or all of our business and/or our assets to a third party.
  • Where we are legally required to disclose your information.
  • To assist fraud protection and minimise credit risk.

Third Party Links

You might find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Access to Information

With the new General Data Protection Regulation (GDPR) in place, it is required that you have access to any personal information that we store about you. All of your information that is stored can be requested by contacting